Effective date: 14 June 2026 · Last updated: 14 June 2026
These Terms of Service ("Terms") govern your access to and use of the Regulave platform, websites, and services (the "Service"). The Service is operated by Mish Bioscience Pty Ltd (ABN 55 672 734 637, ACN 672 734 637), a company registered in South Australia, Australia, trading as "Regulave" ("Regulave", "we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Who may use the Service
1.1 You must be at least 18 years old and have the legal capacity to enter into a contract. The Service is intended for business and professional use, and is not intended for use by anyone under 18.
1.2 If you use the Service on behalf of a business or organisation, you confirm you are authorised to bind that organisation to these Terms, and "you" refers to that organisation.
2. The Service — what Regulave does, and what it does not do
2.1 Regulave provides AI-assisted tools that help you review product labels, ingredient lists, formulations, and marketing or social content for potential regulatory and compliance issues across multiple markets. Current modules include LabelGuard, BrandShield, FormulaGuard, and ReguWatch.
2.2 The Service does not provide legal, regulatory, medical, or professional advice. This is the most important term in this agreement, so please read it carefully:
- Regulave's output is automated, informational guidance only. It is generated in part by artificial intelligence and may be incomplete, out of date, or incorrect.
- Regulatory requirements change frequently and vary by market. A result from the Service is not a determination that a product is compliant or non-compliant, and is not a substitute for advice from a qualified regulatory affairs professional or lawyer.
- Where the Service indicates an ingredient's status or links to a regulatory source, that information is provided to help you investigate — you must verify it against the primary source and current law before relying on it.
- You are solely responsible for your products, labels, claims, and regulatory decisions. You must not use the Service as the sole basis for any decision to market, launch, or supply a product in any market.
- To the maximum extent permitted by law, Regulave is not liable for any loss arising from your reliance on the Service's output, including fines, penalties, recalls, or enforcement action by any regulator.
2.3 The Service assists your own professional judgement and that of your advisers. It does not create a professional-client relationship of any kind.
2.4 When you create an account you are asked to acknowledge that Regulave's results are generated using AI, may be incomplete or incorrect, are not legal or regulatory advice, and that you will verify important findings against primary sources or a qualified professional before relying on them. We record the date of that acknowledgement.
3. Accounts and security
3.1 You must provide accurate registration information and keep it current. You may register with an email and password or via Google sign-in.
3.2 You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at support@regulave.com of any unauthorised use.
3.3 You are responsible for ensuring everyone who uses your account complies with these Terms.
4. Credits, plans, and billing
4.1 Pricing and currency. Fees are charged in US dollars (USD). Current plan and credit-pack prices are shown on our pricing page and may change from time to time; changes will not affect a billing period already paid for.
4.2 Credits. Use of the Service's AI features consumes "credits", which are deducted when an action (such as a scan or audit) completes successfully. Credits included with a subscription are allocated for each billing period and do not roll over to the next period. Pay-as-you-go credits you purchase remain valid for 6 months from your most recent purchase. Credits have no cash value, are not transferable, and are not exchangeable for money except where required by law.
4.3 Subscriptions. Subscription plans are billed in advance on a recurring basis until cancelled. By subscribing, you authorise us and our payment processor to charge your payment method on each renewal.
4.4 Auto-recharge. If you enable auto-recharge, you authorise us to automatically purchase a further credit pack when your balance falls below the threshold you set, until you disable it.
4.5 Payment processing. Payments are processed by Stripe. We do not store your full payment card details; these are handled by Stripe under its own terms and security standards.
4.6 Cancellation. You may cancel a subscription at any time. Cancellation stops future renewals; you retain access until the end of the current paid period. Refunds are governed by our Refund & Billing Policy and your non-excludable statutory rights.
4.7 Taxes. Prices are exclusive of applicable taxes (such as GST or VAT). Where we are required to collect tax, it will be added at checkout.
5. Acceptable use
You agree not to:
- use the Service for any unlawful purpose, or to violate any law or regulation;
- upload content you do not have the right to submit, or that infringes the rights of others;
- submit personal data of third parties unless you are entitled to do so;
- reverse engineer, copy, scrape, or resell the Service or its output, or build a competing product from it;
- circumvent usage limits, credit metering, access controls, or security features;
- misrepresent the Service's output as a certification, legal opinion, or regulatory approval; or
- interfere with or disrupt the integrity or performance of the Service.
We may suspend or limit access if we reasonably believe these Terms are being breached.
6. Your content
6.1 You retain ownership of the labels, images, text, ingredient lists, and other materials you submit ("Your Content").
6.2 You grant Regulave a worldwide, non-exclusive licence to host, store, process, transmit, and analyse Your Content for the purpose of providing the Service to you, including by passing it to our third-party AI and infrastructure providers (sub-processors) to generate your results. This licence ends when Your Content is deleted, subject to reasonable backup retention.
6.3 We may create and use aggregated, de-identified information (which does not identify you or any individual) to operate, secure, and improve the Service.
6.4 You are responsible for keeping your own copies of Your Content.
7. Intellectual property
The Service, including its software, design, content, and databases (including our curated ingredient and regulatory-status data, but excluding the underlying public regulatory sources), and trade marks, is owned by Regulave or its licensors and is protected by law. Except for the limited right to use the Service under these Terms, no rights are granted to you.
8. Third-party services and sources
The Service integrates third-party services (including Stripe for payments, Google for sign-in, AI providers for analysis, and analytics providers) and references third-party regulatory sources. We are not responsible for third-party services or for the accuracy or availability of external regulatory sources.
9. Disclaimers
9.1 To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, including that it will be uninterrupted, error-free, complete, accurate, or fit for a particular purpose.
9.2 Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or any other law that cannot lawfully be excluded. Where our liability for failing to comply with such a guarantee can be limited, it is limited (at our option) to re-supplying the relevant service or paying the cost of re-supply.
10. Limitation of liability
10.1 Subject to clause 9.2 and any non-excludable rights, to the maximum extent permitted by law:
- Regulave is not liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of profits, revenue, data, or goodwill, or for fines, penalties, recalls, or regulatory enforcement; and
- Regulave's total aggregate liability arising out of or in connection with the Service is limited to the amount you paid to Regulave in the 12 months before the event giving rise to the liability.
10.2 These limitations reflect the allocation of risk between us, given the informational nature of the Service described in clause 2.
11. Indemnity
You agree to indemnify Regulave against claims, losses, and reasonable costs arising from your breach of these Terms, your misuse of the Service, Your Content, or your reliance on the Service's output in breach of clause 2.
12. Suspension and termination
12.1 You may stop using the Service and close your account at any time (see the Privacy Policy for account deletion).
12.2 We may suspend or terminate your access if you breach these Terms, fail to pay fees, or where required by law. We may also discontinue the Service or any feature with reasonable notice.
12.3 On termination, your right to use the Service ends. Clauses that by their nature should survive (including 2, 6.2, 6.3, 7, 9, 10, 11, and 14) survive termination.
13. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by email or an in-app notice). Continued use after changes take effect means you accept the updated Terms.
14. Governing law and disputes
14.1 These Terms are governed by the laws of South Australia, Australia.
14.2 If a dispute arises, you agree to first contact us at support@regulave.com so we can try to resolve it informally. If it cannot be resolved within a reasonable time, the courts of South Australia have non-exclusive jurisdiction.
14.3 If you are a consumer in the EU or UK, you may have mandatory rights to bring proceedings in your country of residence; nothing in this clause removes those rights.
15. Contact
Questions about these Terms: support@regulave.com Mish Bioscience Pty Ltd, 14 Jenkins St, Rosewater SA 5013, Australia.